FREE SHIPPING FOR ALL ORDERS OVER €100 ‍AND JUST A REMINDER, ALL OUR DELIVERIES ARE CARBON NEUTRAL

FAQ

GENERAL FREQUENTLY ASKED QUESTIONS

You can purchase them through our Monarchs or Social Butterflies, points of sale or through our website www.luxelab.mx.

In the “Contact” section, click on “Search by Location” and the stores and Monarchs in your area will be displayed.

No, at this moment we do not have our own store.

The company’s headquarters are located in San Pedro Garza Garcia, Nuevo Leon, Mexico.

FREQUENTLY ASKED SALES QUESTIONS

A person who decides to join Luxe Lab with the intention of building a business through the sale of our products, from home and through electronic means. It requires an initial start-up investment but you will benefit from the higher commission structure offered by Luxe Lab. Ideal for people who would like to build a successful business with the potential to earn substantial income. Read more about becoming a Monarch in our Opportunities section.

A person who decides to promote our products through electronic means in exchange for a percentage of the sale. Social Butterflies are not required to make any investment, but will receive a Luxe Lab website to sell to their social networks. Ideal for people who want to earn some extra income but don’t want to spend a lot of time selling. Read more about becoming a Social Butterfly in our Opportunities section.

The Luxe Lab affiliate program is free and enables members to earn income by placing a link or links on their website or blog that advertises Luxe Lab or specific products on it. Any sales made to customers who have clicked on the links will earn the affiliate commission. Read more about becoming an Affiliate in our Opportunities section.

A person who hosts a short-term page on Facebook to promote our products in exchange for receiving discounts and free product. Ideal if you love our products and have a large network of friends. Read more about our Pop Up Shops here and in our Opportunities section.

A salon or department store that sells our products.

Anyone interested in becoming a Monarch, Social Butterfly, Affiliate or Host can sign up at www.luxelab.mx. Select “Opportunities” at the top of the page to learn more about our opportunities.

The initial investment is MX$1,000 and includes everything you need to start your new business. You will receive a Luxe Lab tote, 1 Deluxe No. 1 Fiber Lashes in the Deluxe Case, business cards, sales brochures and a personal Luxe Lab website. You will also be given access to the Back Office.

We believe that the Luxe Lab Monarchs will have a great opportunity to earn money. Luxe Lab is a young company that has identified a product that still does not have a large presence in Mexico (and therefore, little competition). You can earn up to 30% commission on sales. Monarchs also have the ability to earn special incentives, exclusive Luxe Lab items, and access to our private events.

Once you have purchased the investment package and the Contract has been signed and accepted, you will be sent a confirmation email, as well as access to your personal Luxe Lab website and access to your virtual office at www.luxelab.mx . From this moment you will be able to order discounted products to be able to sell.

You can earn money by selling Luxe Lab products directly to your friends, family, and acquaintances, as well as through Pop-up Shops on Facebook, parties at your house or a friend’s house, one-on-one dating, and online. You can make a commission of up to 30% on each product you sell.

Traditionally, a pop-up shop (“pop-up shop”) is a temporary place of sale that involves a store appearing one day and disappearing after a short period of time. This allows you to test a product or brand, gain exposure with consumers, “make noise” about the brand, as well as sell a product for a short season without having to invest in a permanent showcase.


Luxe Lab is taking the concept of pop-up stores and applying it to social media. This allows our Monarchs to create a unique environment in which they can engage their friends to gain maximum exposure for the sale of our products.

Our Monarchs will be able to use the 10-day Pop-up Shops on Facebook to quickly market Luxe Lab products to a larger audience. Monarchs can maintain their own 10-day virtual store and/or recruit friends to host a Pop-up Shop. When a friend of the Monarch becomes a Host, the Monarch will have exposure to the Host’s friend network for 10 days in order to market Luxe Lab products and build brand awareness. Hosts will earn rewards based on the number of sales made through this 10-day virtual store and Monarchs will earn exposure, sales and new customers. This concept allows our Monarchs to create a sales demonstration while working from the comfort of their homes.

No, there are no minimum purchases or inventory requirements.

You can voluntarily renounce your status as Monarch by sending a written notice of resignation to [email protected] .

At this time, you can only be a Luxe Lab Monarch if you live in Mexico. If you are interested in selling our products outside of Mexico, send us an email to [email protected]

FREQUENTLY ASKED QUESTIONS ABOUT DELUXE MASK NO. 1

Forks. Although the mask does not run and is resistant to sweat, if you get into the shower or swim in the pool, it will fall off.

Yes, none of the ingredients are contraindicated during pregnancy.

Yes, you can use it if you wear contact lenses.

No. It is not a treatment to grow your eyelashes. It is a substitute mascara for false eyelashes. So the moment you apply it, you will see your lashes longer, but when you wash off, your lashes will be normal.

No. It doesn’t hurt or break your lashes.

It takes 2-4 business days.

At the moment, you can only pick up the mask in San Pedro Garza García, NL and México, DF When choosing the shipping method, select the option “Pick up your order at delivery point” and select the point of sale of your choice. When you finish the payment, you will receive an email with a confirmation code that you need to collect your order.